Awards are assessed with consideration given to 3 key elements;
1. Submission (uploaded to eAwards portal) 2. Judges site visit (for relevant categories) 3. Two visitor experience appraisals (for relevant categories)
The weighting is as follows for each category:
Categories 1–2, 5–7, 9, 11–13, 16–26: 1. Submission (60 percent) 2. Judges site visit (20 percent) 3. Two visitor experience appraisals (20 percent)
Categories 8, 15, 27: 1. Submission (80 percent) 2. Judges site visit (20 percent)
Categories 3–4, 10, 14, 29, 30: 1. Submission (100 percent)
Category 28: 1. Two visitor experience appraisals (100 percent)
(Note: This is subject to change. All entrants in a category must be suitable to be mystery shopped in order for the Visitor Experience Appraisal score to count in that category).
Assessment process
Awards are assessed with consideration given to 3 key elements;
1. Submission (uploaded to eAwards portal)
2. Judges site visit (for relevant categories)
3. Two visitor experience appraisals (for relevant categories)
The weighting is as follows for each category:
Categories 1–2, 5–7, 9, 11–13, 16–26:
1. Submission (60 percent)
2. Judges site visit (20 percent)
3. Two visitor experience appraisals (20 percent)
Categories 8, 15, 27:
1. Submission (80 percent)
2. Judges site visit (20 percent)
Categories 3–4, 10, 14, 29, 30:
1. Submission (100 percent)
Category 28:
1. Two visitor experience appraisals (100 percent)
(Note: This is subject to change. All entrants in a category must be suitable to be mystery shopped in order for the Visitor Experience Appraisal score to count in that category).